Free Shipping Worldwide

F.A.Q


Sizing

- How does sizing work?

All of our products have sizing charts available for you to determine the best fit. If you are ever unsure, please contact us at info@discoveringheart.com with your weight and height and we will be pleased to help you.

 

 Shipping

- Where do you ship to?

We are proud to offer worldwide shipping for FREE!

- How long will my order take?

Shipping to the US, Australia and most of Europe is estimated to take from 10 to 20 days although we usually beat the estimates. Shipping to rest of the world can take from 2 to 6 weeks depending of where you are located.

- Tracking

As soon as your order has shipped, we'll notify you by email! To get information about the status of your package, email us at info@discoveringheart.com with your order number and our customer service team will be happy to help you track your order!

- Customs

Due to the global nature of our business we are not responsible for any customs fees once items have shipped. By purchasing our products, you agree that one or more packages sent to you may require customs fees when they arrive to your country, although most of the times customs are not charged. 

 

Payment

- What payment methods do you accept?

You can use all of the following payment methods to complete your order at Discovering Heart: Visa, Mastercard, American Express and Paypal.

- Is my payment secure?

Our online store is hosted by Shopify.  All Shopify online stores are PCI compliant, which is an information security standard for organizations that handle credit card and debit card information. To obtain this certification, Shopify has met all of the following: Maintain a secure network, protect cardholder data, maintain a vulnerability management program, implement strong access control measures and regularly monitor and test networks.

 

Cancellation

- Cancellation Policy

We cannot guarantee any cancellations or changes once the order has been fulfilled. We will try our best to accommodate your request at our discretion.

 

Returns / Refunds

Please refer to our Refund Policy by clicking here